Returns, Refunds & Cancellation

We want every piece to arrive exactly as promised. If something isn't right, here is how cancellations, returns and refunds work.

Cancelling an order

• Before dispatch: cancel any time and we refund you in full.
• After dispatch: an order cannot be cancelled — but a damaged, defective or wrong item can be returned under the terms below.

When we accept returns

Returns are accepted within 7 days of delivery, and only when:

• the item is damaged, defective or not what you ordered, and
• you have an unboxing video of the parcel being opened, and
• the item is unused, with all tags and its original packaging intact.

A note on earrings

For hygiene reasons, earrings are not returnable — unless they arrive damaged, defective or are the wrong item.

How to request a return

Message us on WhatsApp — details on our contact page — within 7 days of delivery, with your order number, the unboxing video and clear photos of the item and its packaging. We confirm within one business day and arrange the pickup from there.

Refunds

Once a return is approved, we refund the full item value to your original payment method via Razorpay within 5–7 business days of approval. Shipping is free on every order, so there is nothing to deduct.

What we can't accept

• Change-of-mind returns, or items that simply don't suit an outfit.
• Items reported more than 7 days after delivery.
• Returns without an unboxing video, or items that have been worn.
• Earrings, unless damaged, defective or the wrong item.