Shipping Policy

Every Pink Spinel piece is packed with care and sent to your door, wherever in India you are. Here is exactly what to expect once your order is placed.

Where we ship

We deliver across India. During checkout, enter your complete address along with a valid six-digit PIN code — we are unable to dispatch to an incomplete or invalid PIN.

Dispatch & delivery timelines

• Orders are dispatched within 2–4 business days of payment confirmation.
• Delivery typically takes 4–8 business days after dispatch, depending on your location.

Business days exclude Sundays and public holidays. Remote PIN codes can occasionally take a day or two longer.

Shipping charges

Shipping is free on every order as part of our launch offer. There are no hidden charges — the total you see at checkout is the total you pay.

Tracking your order

As soon as your parcel ships, we share the courier details and a tracking link with you by WhatsApp or email, so you can follow it all the way to your door.

Damaged or tampered parcels

If your parcel arrives damaged, opened or looks tampered with:

• Record an unboxing video as you open the parcel, without cuts — this is the fastest way for us to resolve a claim.
• Contact us within 48 hours of delivery with your order number, the video, and photos of the piece and its packaging.

Claims reported after 48 hours may not be eligible — see our returns policy for the full details.

A note on addresses

We cannot reroute a parcel once it has left us, so please double-check your address and phone number before placing an order.